The purpose of the Social Security Access Act is to improve how individuals can access services from the Social Security Administration (SSA). The main goal is to ensure that people can easily apply for benefits and get assistance through multiple channels: by phone, online, or in person. Key provisions of the Act require the Commissioner of Social Security to provide three main ways for individuals to access services. First, there must be a toll-free telephone service that allows people to get help with inquiries, claims, and appeals during standard business hours.