The purpose of this legislation is to protect the rights of customers who use Amtrak services by prohibiting the use of mandatory arbitration clauses in contracts. These clauses often require customers to resolve disputes through arbitration rather than in court, which can limit their legal options. The law aims to ensure that customers can pursue their rights in civil and consumer disputes without being forced into arbitration. Key provisions of the law include a clear ban on predispute arbitration agreements between Amtrak and its customers.